Refunds, Exchanges, and Credits
We are confident you will be happy with your purchase from Socratic Creations and our overall value. We know things can happen and plans may change. Returns. refunds, and exchanges may be requested within 15 days of purchase or delivery in the event you received the wrong item, had products arrived damaged, or feel your order is not as described on the site.
We will accept requests for refunds and exchanges within 15 days of delivery as indicated by the shipping carrier’s tracking information. Returned items must be unopened and in the same condition they were received to be eligible for a refund. Returns must be received by Socratic Creations no later than 30 days from the original shipment’s delivery date. No refunds are issued after that time, though exceptions may be made on a per-case basis. You can reach out to us if you want us to consider your case.
How does the return process work?
All returns must be first authorized by Socratic Creations. so please email us to us to request a return merchandise authorization (RMA) number. To ensure our receipt and proper processing of your return, the RMA number must be written somewhere on the outside of the package before returning it to us.
Please indicate in your return request whether you would like to receive a refund, make an exchange, or take credit with Socratic Creations for future use. Please know that refunds issued outside the 30-days following delivery may be charged a restocking fee of 20%. Store credit is non-transferable though it can be used on anything and does not expire. We will respond to your request with an RMA number along with our receivables address for the return and any other details you may like to know.
We strongly suggest choosing a trackable shipping option when sending your return. USPS First-class service is an affordable option that includes tracking.
Once your return arrives at our location, we will notify you and begin creating the exchange, refund, or credit as per our preceding agreement. Please allow us up to three business days of its arrival to inspect the returned items and process any refunds or credits that may be due. Refunds will be issued to the original payment method. All credit card refunds must go back to the same card that made the original purchase.
Please return your items with your receipt to a Socratic Creations store within 15 days of purchase for a refund, exchange, or store credit. No advance notification is needed. If a receipt cannot be furnished, we may, at our discretion, still process the refund, exchange, or credit. Digital receipts are accepted.
To be eligible for a refund, exchange, or a store credit, all returned items must be unused, in the same condition as they were when originally delivered to you, and in their original packaging. If you cannot meet these conditions but feel you may qualify for an exception, please let us know or inquire in-store.
Please inform us promptly if your items arrived damaged. We will do what we can to help, including filing a claim with the carrier if appropriate.
If your return resulted from a verifiable error on our end, we will pay for return shipping by providing to you via email a prepaid shipping label. Under any other circumstance, you will be responsible for covering the return shipment and, in the event of an exchange, any new shipping costs that are required.
Please remember that your item must be returned to us within the 30 days following delivery to remain eligible for return processing.
For any questions, or to discuss a potential policy exception, please get in touch.