Shipping Policy
Domestic Shipping Policy
Thank you for visiting and shopping with Socratic Creations. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within two (2) business days, though most are shipped within 24 hours and many others are sent out same-day. Orders are shipped by approximately 2:00 PM EST Monday through Friday and around 1:00 PM EST on Saturdays. There are no shipments on Sundays or postal holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated based on total weight and displayed at checkout. The following rates represent an average and should only be used as a rough estimate. Delivery time frame begins when we ship your package(s) and is based upon carrier estimates under normal business circumstances. Deliveries may be delayed in areas affected by severe weather and during periods of exceptionally high-volume like holidays.
Shipment method1 | Estimated delivery time1 | Shipment cost2 |
USPS First-class Mail | 3-5 business days | $4.65 |
USPS Priority Mail | 2 business days | $7.75 |
USPS Priority Mail Express | 1-2 business days | $28 and up |
FedEx One Rate Express Saver | 1-5 business days | $12.05 |
FedEx 2Day | 2-3 business days | $39.49 |
FedEx Standard Overnight | 1-2 business days | $84.25 |
UPS Simple Rate Ground | 1-5 business days | 25.00 |
UPS 2nd Day Air | 2-3 business days | $22.61 |
UPS Next Day Air | 1-2 business days | $52.93 |
1 Overnight delivery is only available for orders with delivery addresses within the continental United States. 2 Final rate varies based on volumetric weight calculation and the distance between Socratic Creations in Florida and the destination.
Shipment to P.O. boxes or APO/FPO addresses
Socratic Creations ships to all addresses within the U.S., including P.O. boxes,as well as U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a shipping confirmation email once your order has shipped. That message will contain your tracking number(s), which should begin to update that same evening in most cases.
Unfortunately, we can not control circumstances that occur after we have physically provided your package to its carrier. If issues arise after that, please reach out via our Contact Us page and we will see if we can offer assistance.
Damages
Socratic Creations is not liable for any products damaged or lost during shipping, but please let us know if this occurs. If you received your order damaged, you will need to contact the shipment carrier to file a claim as per their standard policies. We will be glad to provide you with supporting documents or proof of shipping if requested.
Please save all packaging materials and damaged goods before filing a claim. We strongly recommend taking pictures or a video of the damage while the package is in the exact condition it was when it was delivered.
International Shipping Policy
Our website ships orders to the United States only. We kindly ask our international customers to order through our Etsy shop.
Returns, Refunds, & Exchanges
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.